Terms & Conditions

By making a booking or buying from Hilary Holmes Makeup you are agreeing to the terms and conditions.

PRICES

All service prices listed on Hilary Holmes Makeup website are inclusive of GST and subject to change without notice. Rates will be charged in accordance with advertised rates at time of booking.

Due to the nature of the product, refunds will only be given for someone who has had a reaction to it. No refunds for change of mind.

CANCELLATION

Cancellations for salon appointments need to be made 24 hours prior to booking. If you do not show or cancel within the 24 hour timeframe a 50% cancellation fee will apply.

BRIDAL

To secure your booking a non refundable 50% deposit is required. Your booking isn’t secured until your deposit has been paid, this can be done via direct deposit, eftpos payment in salon or by card over the phone.

Once the booking has been made & the deposit is taken, any cancellation or changes to the size of the bridal party will incur additional charges. If the booking is downsized after it has been confirmed, you will be charged the original price quoted to cover the loss of other bridal parties turned away for the same date.

COVID-19 RESCHEDULES

We understand that in these unprecedented times rescheduling is out of our bride’s control.
Therefore, we are compassionately shifting deposits across to your new date with no change fees.
Due to the pressure of two bridal seasons combining, we may be unable to fully cater to exact original logistics however we will try our best to endeavour to do so.
In the circumstance we are booked up we may need to adjust your creative team, booking time or bring along another HHM hair/makeup artist to have more services running at once to scale down time slots to be able to fulfil numerous weddings per date.
Should your wedding be rescheduled in a different bridal season, please note your original quote may be subject to change as we revisit pricing each year.
We do please ask our brides to show us some compassion in return as this pandemic has hugely impacted us also as we are try our best to cater for a great number of wedding reschedules.

ARTIST REQUESTS

We endeavour to always place you with your requested artist when available, but due to unforeseen circumstances such as a wedding booking we may need to change artists. Bookings will never be cancelled for these reasons, but the artist you are placed with may alter only if absolutely necessary!

If a HHM team member is unable to fulfil the booking, HHM promises that you will always have Hilary or another team member trained under Hilary to fulfil it- ensuring your day will run smoothly and professionally to our highest standards.

ONLINE STORE

PRODUCT DESCRIPTIONS

All products have been described with the best endeavours to provide accurate information including details, descriptions and images.

PRICES

All prices are inclusive of GST and exclusive of any delivery costs.

DELIVERY

Delivery is only available within Australia.
All deliveries must be received with a signature for proof of delivery.
Hilary Holmes Makeup will ensure received orders will be packed and sent within 24 hours of order receipt. Please note that if an orders are not processed after 12pm Friday, Saturday, Sunday, Monday’s and Public Holidays. Any orders received within these timeframes will be processed the ensuing Tuesday.
Hilary Holmes Makeup bears no responsibility for delay of delivery once processed and submitted to Australia Post.

ACCEPTANCE OF GOODS

Upon receipt, goods must be inspected and notify Hilary Holmes Makeup via our contact form of any issues within 24 hours. If no contact has been made within this period, it will be deemed that the goods have been accepted as per arrived condition.

RETURNS & EXCHANGES

Hilary Holmes Makeup do not offer returns or exchanges on any items due to change-of-mind or for reasons that the product doesn’t suit skin tone colour.
If products are deemed to be faulty, damaged or defective you are permitted to submit a request for return. Upon inspection, if agreed, we will replace for a non-defective item or full refund of product price.