Terms & Conditions
By making a booking or buying from Hilary Holmes Makeup you are agreeing to the terms and conditions.
All service prices listed on Hilary Holmes Makeup website are inclusive of GST and subject to change without notice. Rates will be charged in accordance with advertised rates at time of booking.
Due to the nature of the product, refunds will only be given for someone who has had a reaction to it. No refunds for change of mind.
Cancellations for salon appointments need to be made 48 hours prior to booking. If you do not show or cancel within the 48 hour timeframe a 50% cancellation fee will apply.
All deposits are non-refundable, if you cancel outside the 48 hour timeframe your deposit will be kept as a service credit to use with us next time.
To secure your booking a non refundable 50% deposit is required. Your booking isn’t secured until your deposit has been paid, this can be done via direct deposit, eftpos payment in salon or by card over the phone.
Once the booking has been made & the deposit is taken, any cancellation or changes to the size of the bridal party will incur additional charges or retention of deposit. If the booking date has been changed after confirmation (not due to cancellation due to covid restrictions) the deposit will be retained as originally quoted you to cover the loss of other bookings turned away due to originally being booked for the original date.
We understand that in these unprecedented times rescheduling is out of our bride’s control.
Therefore, we are compassionately shifting deposits across to your new date with no change fees given we have at least 3 months notice.
Due to the pressure of two bridal seasons combining, we may be unable to fully cater to exact original logistics however we will try our best to endeavour to do so.
In the circumstance we are booked up we may need to adjust your creative team, booking time or bring along another HHM hair/makeup artist to have more services running at once to scale down time slots to be able to fulfil numerous weddings per date.
Should your wedding be rescheduled in a different bridal season, please note your original quote may be subject to change as we revisit pricing each year and bridal bookings for 2022 will require final payment at the time of moving to protect that date as our direction for bridal bookings will be changing for this season.
We do please ask our brides to show us some compassion in return as this pandemic has hugely impacted us also as we are try our best to cater for a great number of wedding reschedules.
We endeavour to always place you with your requested artist when available, but due to unforeseen circumstances such as a wedding booking we may need to change artists. Bookings will never be cancelled for these reasons, but the artist you are placed with may alter only if absolutely necessary!
If a HHM team member is unable to fulfil the booking, HHM promises that you will always have Hilary or another team member trained under Hilary to fulfil it- ensuring your day will run smoothly and professionally to our highest standards.
Please be aware that we have a strict no cancellation policy for our Masterclasses. All tickets sales are non-refundable and we require minimum two weeks’ notice for any change of date. Should you cancel within the 2 week window, you are responsible for the re-sale of the ticket.
All products have been described with the best endeavours to provide accurate information including details, descriptions and images.
All prices are inclusive of GST and exclusive of any delivery costs.
Delivery is only available within Australia.
All deliveries must be received with a signature for proof of delivery.
Hilary Holmes Makeup will ensure received orders will be packed and sent within 24 hours of order receipt. Please note that if an orders are not processed after 12pm Friday, Saturday, Sunday, Monday’s and Public Holidays. Any orders received within these timeframes will be processed the ensuing Tuesday.
Hilary Holmes Makeup bears no responsibility for delay of delivery once processed and submitted to Australia Post.
ACCEPTANCE OF GOODS
Upon receipt, goods must be inspected and notify Hilary Holmes Makeup via our contact form of any issues within 24 hours. If no contact has been made within this period, it will be deemed that the goods have been accepted as per arrived condition.
RETURNS & EXCHANGES
Hilary Holmes Makeup do not offer returns or exchanges on any items due to change-of-mind or for reasons that the product doesn’t suit skin tone colour.
If products are deemed to be faulty, damaged or defective you are permitted to submit a request for return. Upon inspection, if agreed, we will replace for a non-defective item or full refund of product price.